Terms & Conditions of Use

By using this website you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The products contained in this website are protected by applicable copyright and trademark law.

Site Terms of Use Modifications

Modern Pet USA may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to our web site shall be governed by the laws of the State of New Jersey without regard to its conflict of law provisions.

Links

Modern Pet USA may have links to other websites, and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement of the content on that or other websites. Use of any such linked web site is at the user’s own risk. We make every effort to partner with quality merchants, and only promote products we feel are quality products. The reviews on this site are our opinions. Customers must make an informed decision when purchasing any product or links from our site.

The products on Modern Pet USA site could include technical, typographical, or photographic errors. We do our best, but cannot guarantee that every detail is accurate, complete, or current. Modern Pet USA may make changes to the materials contained on its website at any time without notice, and do periodically update posts. Check post dates of reviews for up-to-date information.

Limitation of Liability

Modern Pet USA, nor its suppliers are liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the products on this site. Even when notified in orally, or in writing of the possibility of such damage. Some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Modern Pet USA and/or any other party involved in the creating, producing or delivering this Site on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect, special or punitive damages, costs, losses or liabilities whatsoever and howsoever arising out of your access to, use, inability to use, change in content of this Site or arising from any other website or mobile app you access through a link from this Site or to the extent permitted by applicable law, from any actions we take or fail to take as a result of any electronic mail messages you send us.

Modern Pet USA and/or any other party involved in the creating, producing or delivering this Site shall have no responsibility to maintain the material and services made available on this Site or to supply any corrections, updates, or releases in connection therewith. Any material on this Site is subject to change without notice.

Further, Modern Pet USA shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this Site. If you choose to download material from this Site you do so at your own risk.

Although Modern Pet USA may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Site, Modern Pet USA is under no obligation to do so and assumes no responsibility or liability whatsoever arising from the content of any such locations including but not limited to any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information within such locations on the Site.

To the maximum extent permitted by applicable law, you expressly waive all claims against Modern Pet USA, its officers, directors, employees, owners, suppliers and programmers that may arise from your use or access of this Site.

Warranties

Your use of this Site is at your own and exclusive risk.

Warranties

THIS SITE IS PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS AND, CONSEQUENTLY, PURINA MAKES NO WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES OR REPRESENTATIONS THAT MATERIAL ON THIS SITE WILL BE COMPLETE, ACCURATE, RELIABLE, TIMELY, NON-INFRINGING TO THIRD PARTIES, THAT ACCESS TO THIS SITE WILL BE UN-INTERRUPTED OR ERROR-FREE OR FREE FROM VIRUSES, THAT THIS SITE WILL BE SECURE, THAT ANY ADVICE OR OPINION OBTAINED FROM PURINA THROUGH THIS SITE IS ACCURATE OR TO BE RELIED UPON. ANY REPRESENTATIONS TO THE CONTRARY OR IMPLIED WARRANTIES ARE EXPRESSLY DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE).

Blog Posts

This Site and blog contain information relating to nutrition and various medical, health and fitness conditions of pets and their treatment. This is for informational purposes only and is not meant to be a substitute for the advice provided by your own veterinarian or other veterinary professional. You should not use the information contained herein for diagnosing a pet’s health or fitness problem or disease. You should always consult your own veterinarian and/or veterinary advisors.

Disclaimer

This site uses affiliate and referral links which we may earn a commission from qualifying purchases at no extra cost to you. This blog may be given free products/services to provide an opinion on those products/services, their respective websites, and various other related topics. The compensation received will never influence the content, topics or posts made in this blog. This site may accept payment for advertising banners, or sponsored posts. Sponsored posts will include a disclosure statement.

The products on Modern Pet USA is not liable for warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer or provider by the consumer. We make every effort to check the reputation of a product before promoting it on our site. Further, Modern Pet USA does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website, or otherwise relating to such materials on any sites linked to this site. Reading the policies of websites we link to where you make a purchase is up to the consumer. Please contact the manufacturer of the product, and let us know for our records. We reserve the right to discontinue promoting defective products.

We review each product carefully to ensure it meets our quality standards before it is posted on our website. We may make adjustments to meet our standards, and in certain circumstances may deny promoting a product if it does not meet our standards.

Vendors

Please contact us at info@themodernpetusa.com if you need a review updated, or have released an upgraded version to be reviewed.

We do not accept payment in exchange for a review, but will add products to our website if we feel it is a quality products that will benefit our customers.

The views and opinions expressed on this blog are purely our own. We will only promote products that we feel are quality products based on our review/research. We reserve the right to discontinue promoting products which have changed, and are no longer made with the quality materials at the time of our review.

This site may accept forms of cash advertising, or sponsored posts, and will publicly disclose this on said post. This blog also uses affiliate and referral links. At times, this site may be given free products/services to provide an opinion on those products/services, their respective websites and various other related topics. The compensation received will never influence the content, topics or posts made in this site.

Comment Policy

Comments are welcomed and encouraged on this site, but there are some instances where comments will be edited or deleted as follows:

• Comments or links deemed to be spam or solely promotional in nature will be deleted. Including a link to relevant content is permitted, but comments should be relevant to the post topic.
• Repeated spam will get you blocked permanently.
• Comments including profanity will be deleted.
• Comments containing language or concepts that could be deemed offensive will be deleted. Note this may include abusive, threatening, pornographic, offensive, misleading or libelous language.
• Comments that attack an individual directly will be deleted.
• Comments that harass other posters will be deleted. Please be respectful toward other contributors.
• Anonymous comments will be deleted. We only accept comments from posters who identify themselves.
• Commenters must use their real name and email address, and not the name of your blog or business.All comments are moderated, and are not approved right away. Please be patient as your comment is filtered for spam, and inappropriate content.
• You agree that your comment is your own, and we are not liable for your comments.
• All comments must be relevant to the topic or otherwise deleted. If you have a question, please complete the contact form.
• Only include your name and comment for public display. Put your email in the specified email box. Otherwise, we will edit/delete your comment to protect your privacy.

Comment Policy Summary

Please only post relevant, and respectful comments. Positive and negative reviews/comments will be allowed as long as they follow the guidelines above.

We reserve the right to edit or delete any comments submitted to the blog without notice. This comment policy is subject to change at any time. If you have any questions about the commenting policy, please let us know at info@themodernpetusa.com

Shipping

Products ship within 2-3 days depending on the size of the order once payment has been received. Customized or personalized orders require 5-7+ additional business days. Get free shipping with any order over $49.00. Any order under $49.00 will pay a flat-rate shipping rate. All products are shipped within the USA. You will be provided with a tracking number as well.

We do not refund shipping charges for any reason. If your shipment is delayed by the carrier and you are entitled to a refund, you will need to deal directly with the carrier. If necessary, we will help you make a claim.

Items Not Received:

All items are shipped by a traceable method. This means that if you do not receive your order, we can find out from the shipper where and when it was delivered. If you do not receive an item that UPS or the Post Office claims was delivered:

1. Check with your neighbors. We have many cases where a neighbor has taken a package and forgotten to notify someone.
2. If your package was left on your step and stolen, please file a police report. Send a copy of the report to your homeowner’s insurance company and the shipper. Your homeowner’s insurance may cover the cost of stolen items. If the shipper has a dishonest driver, this will alert them.
3. If a complete investigation shows that we did not ship the package, we shipped it to the wrong address, or that we were at fault then we will re-ship it at our expense. Note that if you signed a note for UPS or the Post Office saying they can leave packages at your door, then you also agreed not to hold them responsible if something is missing.

Disputes

1. It is never necessary to create a chargeback with Modern Pet USA because we ALWAYS live up to our agreements in our “Terms and Conditions”. If you do not feel that we have, contact us. If you file for a chargeback anyway, we will dispute the chargeback with the credit card company by any means necessary. If the credit card company rules in our favor, you will be charged for any and all attorney fees, court costs, and filing fees — potentially in the thousands of dollars.
2. You agree, as part of these terms and conditions, that in the event you wish to file a dispute to contact us and allow us to resolve the issue. If representatives are unavailable, you agree to leave a message referring to a “Disputed Charge” or contact us with ‘Disputed Charge’ in the subject.
3. To give us up to 2 working days to return your call or message, although typically we will respond immediately. If you are not available we will leave a message or email you.
4. To give us up to 3 working days after we have spoken with you and you have explained the dispute to us, and provided any documentation we need to validate your dispute.
5. You further agree that if you file a dispute with your credit card company or payment processor before completing this process, you will pay 25% of the purchase price of the product, including shipping, to cover the time and resources we need to process your claim with the credit card company and that you will pay the fee regardless of the outcome of the investigation. If, after speaking with you, we cannot resolve the issue to your satisfaction and you do institute a chargeback, you agree to pay the 25% processing fee, plus attorney fees, court costs, and filing fees if the credit card company does not rule in your favor.
6. REFUSED DELIVERY: Please do not refuse delivery as we do get charged for this. If you refuse delivery, you will be charged a 20% restocking fee, plus the shipping charges for the return of your product.

Returns

Product returns must be returned unworn and in the original condition. Customer must initiate return by sending an email to: info@theModernPetUSA.com within 14 days of receiving your product. Customer will be charged a 20% restocking fee on all returns. Once the item is sent back and received by us then the customer will then be issued a store credit to use one of two ways: 1.) to exchange the product if it arrived damaged or broken or 2.) to purchase a different product of equal value. Due to the increasing amount of fraud, there are no refunds, but you can either exchange the product or use store credit to purchase other items at equal value.

If 15 days have passed since delivery of your purchase, we can’t offer you a store credit or exchange.

To be eligible for store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Custom or personalized products. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns on products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some healthcare items
• custom or personalized items

To complete your return

• If for any reason you wish to return your product, you may return it for store credit, subject to the condition of the product. All returns must be made within 15 days of receiving the product.

       When shipping back the product, it will be received by our inspection department. Upon review and based on the condition of the product received, we will notify you if the product is approved for the intended amount, less the restocking fee & any postage costs incurred. The exchange may be rejected if the item is damaged.

             If the product we receive is determined NOT to be eligible for a full refund, then we will notify you with an explanation of why it was determined not to receive a refund. To be eligible for a return, please see the return eligibility terms below:

RETURN ELIGIBILITY

• All products MUST be in a like-new, undamaged condition from a smoke-free environment to receive a full store credit, minus charges (restocking fee & postal costs). The postal costs will be covered by yourself.
• All products MUST be returned within 14 days of receiving your purchase.
• Items returned to us without notification will NOT be eligible for a refund or exchange.
• We will NOT accept returns on any products that our inspection team is unable to make new. This includes but is not limited to damage, hair & smells.
• An RMA number is required when returning any item. ANY ITEM RETURNED WITHOUT AN RMA# WILL NOT BE CREDITED! Please contact customer care on info@themodernpetusa.com
• We also require a receipt or proof of purchase.

There are certain situations where no refund or only partial refunds are granted:

• Any item with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 15 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.

If you are approved, then your store credit will be processed, and you can choose to exchange the item or use choose a different product of equal value.

Sale items

Only regular priced items may be exchanged. Sale items cannot be returned or exchanged.

We only replace items if they are defective or damaged. If you want to exchange it for the same item, send us an email at info@themodernpetusa.com and we will give you the return address. Once received we will send the exchanged item.

To return your product, you must email us info@themodernpetusa.com to get your RMA number.

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

if our returns department determines that the returned product isn’t in a like new condition, we will return your product back to you. You will need to provide a prepaid return label. We will not be responsible for the shipping charges to ship your product back to you. Please send the shipping label to Returns@themodernpetusa.com.

If our returns department determines the returned product isn’t in like new condition and you refuse to provide a paid shipping label, we will dispose of the product, and there will be no refund.

Our returns department will hold the product for 1 week. If we do not hear from you, the product will be disposed of, and no refund will be issued.

See full shipping and return policy for additional details.